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At GeniusTee, we are committed to providing our customers with high-quality, unique, and custom-designed products. Our products are created through a print-on-demand process, which means each item is specially created for you when you place an order. Due to the customized and made-to-order nature of our products, we generally cannot offer refunds or accept returns. However, we value your satisfaction and want to ensure that you are completely happy with your purchase.
Damaged or Incorrect Products
In the unlikely event that your product is damaged during shipping or if you receive an item with issues related to size, design, or color, we are here to help. We understand that mistakes can happen, and we apologize for any inconvenience this may cause. Please follow these steps to request a replacement:
Contact our customer support team at support@geniustee.com within 30 days of receiving your order.
Provide a clear description of the issue, along with any supporting photos, if applicable. This will help us quickly assess the problem and process your replacement request.
Our customer support team will review your request and, if eligible, provide you with instructions on how to return the damaged or incorrect item.
Once we receive your returned item and verify the issue, we will promptly process a replacement and ship it to you free of charge.
Contacting Us
If you have any questions, concerns, or need assistance with your order, please do not hesitate to reach out to our dedicated customer support team at support@geniustee.com. We are here to assist you and ensure that your shopping experience with us is smooth and enjoyable.
Please note that this refund policy is subject to change, and any updates will be posted on our website. By making a purchase from GeniusTee, you agree to abide by the terms and conditions outlined in this refund policy.
Thank you for choosing GeniusTee for your custom-designed products. We appreciate your trust in us, and we are committed to delivering the highest quality products and customer service possible.
Sincerely,